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Terrible customer service

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MoonPod Vacuum Cleaner - Terrible customer service
MoonPod Vacuum Cleaner - Terrible customer service - Image 2
I bought this vacuum, it screams like a banshee and picks absolutely nothing up. I emailed to get a refund, they wanted a video, I sent them one, then they told me this is totally normal, and that I should sweep the floor with a brush before vacuuming! Ridiculous doesnt even begin to cover it. And as its not a fault because they are all this crap they wont take it back. £180 down and now I have to make a trip to the dump. Do not buy this product.
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User's recommendation: Do not buy this product

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